Acuity

Commercial Processor

US-WI-Sheboygan
Job ID
2017-1756
Category
Services - Data Processing

Overview

Acuity is seeking a Commercial Processor to look up, retrieve, and input data into a computer system for all commercial lines of insurance and all states of operation. It also requires the application of critical thinking, interpretation and decision making skills relative to the data and company guidelines/procedures. It involves some answering and processing of incoming calls for a call center and completing manual premium calculations. Work is facilitated through an automated queue and electronic document storage/retrieval.

Responsibilities

ESSENTIAL FUNCTIONS:

  • Perform searches via the Internet or on-line manuals for data elements including but not limited to: Risk Meter, Work Comp Experience Mods, D&B Rating, Cost Price New, Gross Vehicle Weight, Specific Property Rates, Boeckh Valuation, Credit Reports, Proxix. (8%)
  • Receive Commercial Lines new business quotes and start them in the CL Front End System. Input complete data as requested by Underwriting. (16%)
  • Receive Commercial Lines new business applications/uploads/quote transfers and complete data capture. (5%)
  • Process Commercial Lines renewals in the CL Front End System, inputting renewal changes and pricing accounts. This includes completing any manual rating or experience rating applicable. Issue renewals with defined authority guidelines. (24%)
  • Process policy change, cancellation and reinstatement requests from agents, insureds and underwriters. Enter all necessary policy information through the Front End or Manual Statistical System. Issue changes within defined authority guidelines. (39%)
  • Process motor vehicle filings both manually and online. (1%)
  • Handle telephone policy change requests from agents and insureds. Input information received over the telephone into the CL Front End System. Construct and ask questions of the caller to obtain the necessary policy information. Inform agents of contacts from insureds. (1%)
  • Code and process premium audits through the CL Front End system and the Manual Statistical System. (6%)
  • Provide Switchboard relief coverage. Answer incoming calls and direct them to appropriate individuals/areas.
  • Complete AINS 21 studies to enhance knowledge of CL Insurance.
  • Complete various rating worksheets and policy change declarations.
  • Communicate with the Commercial Lines and Field underwriters through the Front End System, telephone, fax and email to ensure accurate processing of work.
  • Complete a mandatory training program as determined by Acuity.
  • Regular and predictable attendance.
  • Perform other duties as assigned.

 

Qualifications

EDUCATION:

High School diploma. Post secondary education helpful.

 

EXPERIENCE:

Prior data entry skills helpful.

 

OTHER QUALIFICATIONS:

  • Computer knowledge and data entry background. Ability to achieve 6,500 - 7,000 keystrokes per hour on alphanumeric data entry with minimal errors.
  • Knowledge of Microsoft Office.
  • Strong attention to detail and accuracy.
  • Strong critical thinking and decision making skills.
  • Solid mathematical skills.
  • Strong communication skills.

 This position is classified as non-exempt.

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