Acuity is seeking a Technical Support Analyst. Under general supervision, the analyst will install PC hardware and software, mobile device systems, and any related peripherals. The Technical Support Analyst will load and verify operation of software such as operating systems, word processors, spreadsheets and other applicable software. They will troubleshoot and resolve hardware, software, and user problems. The analyst will also provide training and technical assistance to our end users.
Bachelor’s or Associate Degree with an emphasis in Computer Science or MIS with a high degree of achievement or significant relevant prior work experience.
Exposure and/or experience in computer software and hardware installation, operating systems, mobile devices, and troubleshooting skills preferred. Network technical training or equivalent and experience in network communications desirable.
This position is classified as non-exempt.