Acuity

Technical Support Analyst - Intern

US-WI-Sheboygan
Job ID
2017-1785
Category
MIS

Overview

Acuity is seeking a Technical Support Analyst Intern. Under general supervision, the intern will install PC hardware and software, mobile device systems, and any related peripherals. The individual will load and verify operation of software such as operating systems, word processors, spreadsheets, and other applicable software. The intern will troubleshoot and resolve hardware, software, and user problems as well as provide training and technical assistance to our end users.

Responsibilities

ESSENTIAL FUNCTIONS:

  • Installation of hardware and software at client work stations.  Provide assistance to keep the systems running efficiently for the client.
  • Support and maintain mobile device operating systems, hardware and software.
  • Assist in projects relating to user requests. Report on project status.
  • Help end user with efficient use of technology
  • Maintain the integrity of the system documentation.
  • Take part in end user hardware and software installations, updates, and moves.
  • Set up Audio Visual equipment as required by end users. 
  • Stay current with evolutions in areas of job responsibility through education and self study.
  • Regular and predictable attendance.
  • Performs other duties as assigned.

 

Qualifications

EDUCATION

Enrollment in a Bachelor’s or Associate Degree program with an emphasis in Computer Science or MIS with a high degree of achievement. 

 

EXPERIENCE

Exposure and/or experience in computer software and hardware installation, operating systems, mobile devices, and troubleshooting skills preferred.  Network technical training or equivalent and experience in network communications desirable.

 

OTHER QUALIFICATIONS:

  • Generally works under deadlines.
  • Willingness to work irregular hours.
  • Demonstrate planning skills, along with problem solving and analytical techniques.
  • Strong communication skills and a desire to excel.
  • Ability to lift up to 60lbs.

This position is classified as non-exempt. 

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