Receptionist / Switchboard Operator

Job ID
Services - Other


Acuity is seeking a Receptionist / Switchboard Operator to greet and assist visitors, agents and the general public.  This person will monitor guest list and grant access to building accordingly.  He/she will maintain the switchboard communication system and general efficient handling of phone calls on a rotating basis.  He/she will notify appropriate personnel of emergency situations. This person will take premium payments from insureds. He/she will assist with Policy Assembly activities on a daily basis.  This person will process ACMS transactions for Corporate Fax and Imaging on a daily basis.     




  • Answer incoming calls and direct them to proper parties.
  • Distribute overnight messages to the appropriate individual.
  • Greet, register and assist visitors. 
  • Make all visitors feel welcome.
  • Accept documents or locate the party being visited and page the party if necessary.
  • Monitor the galleria area for general safety and security.
  • Assist with the assembly of personal lines and commercial lines print.
  • Electronically file and process commercial, personal, claims and other corporate faxes received through the Automatic Content Manager System (ACMS).
  • Electronically file and process No Claims Image through the Automatic Content Manager System (ACMS).
  • Electronically file and process Commercial No through the Automatic Content Manager System (ACMS).
  • Accept cash and check payments from insureds.  Verify policy status, make change, and prepare receipts.  Secure all cash and promptly notify the Cash Room of payments.
  • Make requested pages and special announcements.
  • Place long distance calls and connect conference calls at the request of employees.
  • Assemble audit documents.
  • Provide coverage during companywide events.
  • Monitor severe weather and make companywide tornado announcement when necessary. 
  • Regular and predictable attendance.
  • Perform other duties as assigned.


  • Personal computer.
  • Telephone with paging functionality and security access.
  • Switchboard console and headset.






High school diploma



Previous receptionist and switchboard duties helpful, but not necessary.



  • Excellent interpersonal skills
  • Professional image; professional business casual attire and good grooming
  • Willingness and ability to provide eight hours of coverage between 7:00 am to 6:00 pm, as needed
  • Strong attention to accuracy, neatness and detail
  • Extreme reliability and responsibility
  • Must have excellent punctuality and be able to work independently
  • Exceptionally pleasant speaking voice
  • Pleasing and courteous disposition under pressure
  • Familiarity with switchboard communication systems
  • Computer and keyboard shortcut knowledge. Ability to achieve 6,000 - 6,500 keystrokes per hour on alphanumeric data entry with minimal errors.
  • Willingness to constructively and professionaly share ideas and voice opinions in monthly team and individual meetings. 


This job is classified as non-exempt.


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