Customer Service Representative - Claims

Job ID
Services - Customer Service


Acuity is seeking a Customer Service Representative to take loss information over the telephone from agents and insureds.  The CSR inputs the information into the system, assigns the claim, and issues a page to the handler.  This position also processes paper/electronic losses/bills, checks, and transcribes statements. 





  • Inputs Automobile, Property, General Liability, and Workers’ Compensation losses received via mail, email, phone, or fax into the Claim System. (44%)
  • Indexes various claims documents. (34%)
  • Processes medical bills sent in by providers.  Sends bills to CorVel. (9%)
  • Inputs and pays towing, roadside assistance, and auto glass claims. (2%)
  • Processes EXP9 queue.  Claims setup with little activity and handled by the system/team. (2%)
  • Orders claim payment audit letters and enters all incoming responses. (5%)
  • Reviews, researches, and processes exception reports such as the duplicate payment report.  Prepares, folds, and mails checks daily. (4%)
  • Regular and predictable attendance.
  • Performs other duties as assigned.



High school diploma



  • Data entry experience required
  • Customer service experience or training is preferred


  • Excellent communication skills that lend well to a telephone-based service environment
  • Ability to work between the hours of 7:00 a.m. and 6:00 p.m.
  • Computer knowledge with data entry background.  Ability to achieve 6,000 - 6,500 keystrokes per hour on alphanumeric data entry with minimal errors
  • Strong attention to detail
  • Ability to work independently as well as in a team environment
  • Capable of adjusting priorities to maintain loss reporting timeliness
  • Scheduling flexibility essential in support of prompt claim servicing
  • Ability to voice ideas and opinions in monthly unit meetings

 This position is classified as non-exempt


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