• Field Claims Representative (Resident)

    Job Locations US-IN-Indianapolis
    Job ID
  • Overview

    Acuity is seeking an experienced Field Claims Representative to investigate and resolve Commercial and Personal Lines claims with empathy, passion, and a sense of urgency. The candidate should have experience in handling automobile, general liability, and property claims.  Experience handling trucking liability claims is a plus.


    This position is expected to be a resident within a geographic area that includes Lafayette, IN, Indianapolis, IN, Bloomington, IN and Terre Haute, IN. Acuity looks to our Field Claims Representatives to handle the entire claim from the investigation of a loss, to the determination of coverage and liability, to disposition including litigation if necessary.


    Acuity offers an impressive array of benefits including an excellent salary, company car, 401k 8% contribution (no match required), company-issued iPhone/iPad, health club reimbursement, professional development opportunities, and much more!




    • Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment

    • Completes a thorough investigation to determine coverage, assess liability and evaluate damages

    • Conducts investigations and provides customer follow-up in person 

    • Evaluates, revises or recommends reserve changes

    • Inspects and determines property damage
    • Understands basic anatomy, medical terminology and has ability to decipher medical records and bills 
    • Identifies and pursues all subrogation opportunities
    • Employs customer service concepts and requirements
    • Identifies potentially fraudulent claims and promptly refers them to the SIU
    • Maintains a sense of urgency while implementing proactive claim handling plans and procedures
    • Properly and effectively utilizes sound judgment, discretion and settlement authority to resolve claims through negotiation, settlement or denial
    • Handles all claims as assigned, including claims in  other districts as requested
    • Maintains positive attitude
    • Always represents the Company in a professional manner
    • Maintains company property in good working order, requests new equipment and secures authorization for repairs
    • Maintains working relationship with field sales force and underwriting department in securing and giving information on claims and regarding the risk desirability of insureds
    • Supervises and directs defense attorneys in preparing a case for trial, including attending mediations and depositions
    • Regular and predictable attendance.
    • Performs other duties as assigned



    College degree or equivalent



    Minimum of seven years of diverse multi-line property/casualty claims experience. Commercial field experience preferred.



    • Knowledgeable in all matters relating to property and casualty claims practices, policies and procedures with a strong aptitude in handling commercial litigation
    • Professional assertiveness with strong communication, organization and time management skills is a must.
    • Good written and verbal communication skills
    • Basic understanding of state statutes and case laws
    • Customer service oriented
    • Efficient use of laptop and associated software, including e-mail and word processing
    • Work independently

     This position is classified as exempt. 




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