• Field Claims Representative

    Job Locations US-CO-Colorado Springs
    Job ID
  • Overview

    Acuity is seeking an experienced multi-line Field Claims Representative to resolve Personal and Commercial claims with empathy, passion, and a sense of urgency. Acuity looks to our Field Claim Representatives to investigate, record facts, preserve evidence, determine coverage, evaluate liability, exposure, subrogation potential and arrange for the disposition of claims through settlement or denial, including litigation. Duties and responsibilities are to be carried out in the field and in person with a high level of frequency. The Field Claims Representative will work out of their home in any of the following areas: Colorado Springs, southern Denver Metro




    • Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment

    • Completes a thorough investigation to determine coverage, assess liability and evaluate damages

    • Conducts investigations and provides customer follow-up in person 

    • Evaluates, revises or recommends reserve changes

    • Inspects and determines property damage
    • Understands basic anatomy, medical terminology and has ability to decipher medical records and bills 
    • Identifies and pursues all subrogation opportunities
    • Employs customer service concepts and requirements
    • Identifies potentially fraudulent claims and promptly refers them to the SIU
    • Maintains a sense of urgency while implementing proactive claim handling plans and procedures
    • Properly and effectively utilizes sound judgment, discretion and settlement authority to resolve claims through negotiation, settlement or denial
    • Handles all claims as assigned, including claims in  other districts as requested
    • Maintains positive attitude
    • Always represents the Company in a professional manner
    • Maintains company property in good working order, requests new equipment and secures authorization for repairs
    • Maintains working relationship with field sales force and underwriting department in securing and giving information on claims and regarding the risk desirability of insureds
    • Supervises and directs defense attorneys in preparing a case for trial, including attending mediations and depositions
    • Regular and predictable attendance.
    • Performs other duties as assigned



    College degree or equivalent



    Minimum of seven years of diverse multi-line property/casualty claims experience. Commercial field experience preferred.



    • Knowledgeable in all matters relating to property and casualty claims practices, policies and procedures with a strong aptitude in handling commercial litigation
    • Professional assertiveness with strong communication, organization and time management skills is a must.
    • Good written and verbal communication skills
    • Basic understanding of state statutes and case laws
    • Customer service oriented
    • Efficient use of laptop and associated software, including e-mail and word processing
    • Work independently

     This position is classified as exempt. 




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